What is Addon Supplies?

We’re your one-stop destination for corporate clothing, hotel supplies, workwear, safety wear, and top-notch branding solutions.

What product categories do you offer?

We stock a diverse range – corporate clothing, hotel linens and supplies, workwear and safety gear, plus a suite of branding solutions.

Do you offer custom designs and personalization?

Absolutely! We can add your logo or custom artwork to many of our products. Your brand, your style.

How can I place an order?

Orders are a breeze via our website. Simply add your items to the cart, or get in touch with our friendly team for personalized assistance.

What payment methods do you accept?

We accept all major credit cards, EFT payments, and other secure online payment options.

Do you ship across South Africa?

Yes indeed! Whether you’re in Pretoria, Cape Town, or anywhere in between, we’ve got you covered.

Can I track my order?

Definitely. Once your order is dispatched, you’ll receive a tracking number to monitor its journey.

What is your return policy?

We offer a 30-day return policy for unused items in their original condition. Your satisfaction is key.

How do I request a quote?

Just fill out our online quote request form or give us a call. We’ll tailor a quote just for you!

Are there bulk order discounts available?

Yes—the more you order, the sweeter the deal. Bulk discounts apply across many product categories.

What industries do you serve?

From corporate offices and hotels to healthcare and security sectors, our products are designed for a variety of industries.

Do you offer eco-friendly or sustainable options?

We’re on board with sustainability. Ask us about our eco-friendly product lines!

Is there a minimum order quantity for custom items?

Often there is, but it varies by product. Contact us to discuss your specific needs.

How long does it take to process an order?

Typically, orders are processed within 3-5 business days, though custom orders might need a little extra time.

Can I cancel or modify my order?

Changes can be made within 24 hours of placement. Just reach out to our customer service team ASAP.

What if I receive a damaged or incorrect item?

Contact us immediately, and we’ll arrange a replacement or refund.

How do I care for my corporate clothing?

Each product comes with care instructions. Generally, following the label’s guidelines keeps your gear looking sharp.

Do you have a physical showroom?

Yes, we have locations in both Pretoria and Cape Town. Check our website for opening hours and addresses.

Can I request a sample before placing a bulk order?

Absolutely! We’re happy to provide samples so you can see and feel the quality first-hand.

Are your products locally sourced?

Many are! We take pride in supporting local South African businesses.

Do you offer financing or installment plans?

Yes, we have flexible payment options. Get in touch with our finance team for details.

How can I get a personalized consultation?

Contact us via our website or phone, and one of our experts will help you find the perfect solution.

What types of branding solutions do you offer?

From custom embroidery and printing on apparel to personalized mugs, keyrings, and more, we help your brand stand out.

Do you offer rush orders or expedited services?

Yes, if you’re in a pinch, we offer expedited processing (with possible additional fees).

How do I submit artwork for a custom order?

You can upload your artwork directly on our website or email it to our design team.

What file formats work best for custom designs?

We accept .ai, .eps, .pdf, and high-resolution .png or .jpg files to ensure crisp, clean prints.

Can you assist with design and layout for custom orders?

Absolutely—our in-house design team is here to help turn your ideas into a reality.

Is there a setup fee for custom orders?

Sometimes, a setup fee may apply. We keep all costs transparent, so feel free to ask us for details.

What if I need help with sizing or fitting?

We provide detailed size charts online and our customer service team is always happy to offer advice.

Do you offer wholesale pricing?

Yes, we cater to wholesale orders. Contact our sales team to discuss your requirements and get competitive pricing.

How can I request your product catalog?

Visit our catalog section online or request a digital copy via our contact form.

Do you have seasonal promotions or discounts?

We sure do! Keep an eye on our website and social media channels for the latest deals.

What is the best way to reach customer support?

You can call, email, or chat live on our website. We’re always ready to help you out.

Do you offer product demonstrations?

Yes, we occasionally host demos. Contact us to schedule one and see our products in action!

Are your products suitable for corporate gifting?

Definitely! Our range of personalized items makes for perfect corporate gifts that leave a lasting impression.

Can your hotel supplies meet luxury standards?

Absolutely—our hotel supplies are crafted to meet the refined tastes of luxury establishments.

How do I ensure my custom order fits my brand’s guidelines?

Provide us with your brand guidelines and we’ll work closely with you to ensure every detail is just right.

What quality standards or certifications do your products have?

Many of our items meet high industry standards. Just ask us for specific certifications if needed.

Do I need to register to place an order?

Not at all. You can check out as a guest, though registration offers added perks like order tracking.

How can I stay updated on new products and services?

Subscribe to our newsletter and follow us on social media to catch all the latest updates.

What measures do you take to ensure product quality?

Quality is our mantra! We conduct rigorous checks and partner with trusted suppliers to ensure excellence.

Is free shipping available on orders?

We offer free shipping on select orders and during special promotions. Check our website for current offers.

Can I change my shipping address after placing an order?

Yes, but please contact us immediately—changes are only possible before the order is dispatched.

What packaging do you use for shipping orders?

We use durable, eco-friendly packaging to ensure your items arrive in perfect condition.

How do I join your loyalty or rewards program?

Sign up for our newsletter or ask our customer service team for more details on our loyalty benefits.

Do you offer gift cards or vouchers?

Yes, gift cards are available and make excellent presents for any occasion.

Are there any hidden fees?

No hidden fees here! All charges are transparently displayed at checkout.

Can I request a custom packaging solution?

Absolutely! Let us know your requirements, and we’ll work with you to create packaging that reflects your brand.

How do you handle quality control?

We’re sticklers for quality—each product goes through multiple checks to ensure it meets our high standards.

What should I do if I have more questions?

Simply reach out via phone, email, or our live chat. Our friendly team is always here to help you!

FAQ

Below is a comprehensive list of 50 FAQ pairs designed to address a wide range of questions for your Addon Supplies FAQ page. They cover everything from product offerings to order details, and they’re written in a friendly, conversational tone with a touch of clever humor to keep things light. Enjoy!

What is Addon Supplies?
We’re your one-stop destination for corporate clothing, hotel supplies, workwear, safety wear, and top-notch branding solutions.
What product categories do you offer?
We stock a diverse range—corporate clothing, hotel linens and supplies, workwear and safety gear, plus a suite of branding solutions.
Do you offer custom designs and personalization?
Absolutely! We can add your logo or custom artwork to many of our products. Your brand, your style.
How can I place an order?
Orders are a breeze via our website. Simply add your items to the cart, or get in touch with our friendly team for personalized assistance.
What payment methods do you accept?
We accept all major credit cards, EFT payments, and other secure online payment options.
Do you ship across South Africa?
Yes indeed! Whether you’re in Pretoria, Cape Town, or anywhere in between, we’ve got you covered.
Can I track my order?
Definitely. Once your order is dispatched, you’ll receive a tracking number to monitor its journey.
What is your return policy?
We offer a 30-day return policy for unused items in their original condition. Your satisfaction is key.
How do I request a quote?
Just fill out our online quote request form or give us a call. We’ll tailor a quote just for you!
Are there bulk order discounts available?
Yes—the more you order, the sweeter the deal. Bulk discounts apply across many product categories.
What industries do you serve?
From corporate offices and hotels to healthcare and security sectors, our products are designed for a variety of industries.
Do you offer eco-friendly or sustainable options?
We’re on board with sustainability. Ask us about our eco-friendly product lines!
Is there a minimum order quantity for custom items?
Often there is, but it varies by product. Contact us to discuss your specific needs.
How long does it take to process an order?
Typically, orders are processed within 3-5 business days, though custom orders might need a little extra time.
Can I cancel or modify my order?
Changes can be made within 24 hours of placement. Just reach out to our customer service team ASAP.
What if I receive a damaged or incorrect item?
Oops never happens on our watch! Contact us immediately, and we’ll arrange a replacement or refund.
How do I care for my corporate clothing?
Each product comes with care instructions. Generally, following the label’s guidelines keeps your gear looking sharp.
Do you have a physical showroom?
Yes, we have locations in both Pretoria and Cape Town. Check our website for opening hours and addresses.
Can I request a sample before placing a bulk order?
Absolutely! We’re happy to provide samples so you can see and feel the quality first-hand.
Are your products locally sourced?
Many are! We take pride in supporting local South African businesses.
Do you offer financing or installment plans?
Yes, we have flexible payment options. Get in touch with our finance team for details.
How can I get a personalized consultation?
Contact us via our website or phone, and one of our experts will help you find the perfect solution.
What types of branding solutions do you offer?
From custom embroidery and printing on apparel to personalized mugs, keyrings, and more, we help your brand stand out.
Do you offer rush orders or expedited services?
Yes, if you’re in a pinch, we offer expedited processing (with possible additional fees).
How do I submit artwork for a custom order?
You can upload your artwork directly on our website or email it to our design team.
What file formats work best for custom designs?
We accept .ai, .eps, .pdf, and high-resolution .png or .jpg files to ensure crisp, clean prints.
Can you assist with design and layout for custom orders?
Absolutely—our in-house design team is here to help turn your ideas into a reality.
Is there a setup fee for custom orders?
Sometimes, a setup fee may apply. We keep all costs transparent, so feel free to ask us for details.
What if I need help with sizing or fitting?
We provide detailed size charts online and our customer service team is always happy to offer advice.
Do you offer wholesale pricing?
Yes, we cater to wholesale orders. Contact our sales team to discuss your requirements and get competitive pricing.
How can I request your product catalog?
Visit our catalog section online or request a digital copy via our contact form.
Do you have seasonal promotions or discounts?
We sure do! Keep an eye on our website and social media channels for the latest deals.
What is the best way to reach customer support?
You can call, email, or chat live on our website. We’re always ready to help you out.
Do you offer product demonstrations?
Yes, we occasionally host demos. Contact us to schedule one and see our products in action!
Are your products suitable for corporate gifting?
Definitely! Our range of personalized items makes for perfect corporate gifts that leave a lasting impression.
Can your hotel supplies meet luxury standards?
Absolutely—our hotel supplies are crafted to meet the refined tastes of luxury establishments.
How do I ensure my custom order fits my brand’s guidelines?
Provide us with your brand guidelines and we’ll work closely with you to ensure every detail is just right.
What quality standards or certifications do your products have?
Many of our items meet high industry standards. Just ask us for specific certifications if needed.
Do I need to register to place an order?
Not at all. You can check out as a guest, though registration offers added perks like order tracking.
How can I stay updated on new products and services?
Subscribe to our newsletter and follow us on social media to catch all the latest updates.
What measures do you take to ensure product quality?
Quality is our mantra! We conduct rigorous checks and partner with trusted suppliers to ensure excellence.
Is free shipping available on orders?
We offer free shipping on select orders and during special promotions. Check our website for current offers.
Can I change my shipping address after placing an order?
Yes, but please contact us immediately—changes are only possible before the order is dispatched.
What packaging do you use for shipping orders?
We use durable, eco-friendly packaging to ensure your items arrive in perfect condition.
How do I join your loyalty or rewards program?
Sign up for our newsletter or ask our customer service team for more details on our loyalty benefits.
Do you offer gift cards or vouchers?
Yes, gift cards are available and make excellent presents for any occasion.
Are there any hidden fees?
No hidden fees here! All charges are transparently displayed at checkout.
Can I request a custom packaging solution?
Absolutely! Let us know your requirements, and we’ll work with you to create packaging that reflects your brand.
How do you handle quality control?
We’re sticklers for quality—each product goes through multiple checks to ensure it meets our high standards.
What should I do if I have more questions?
Simply reach out via phone, email, or our live chat. Our friendly team is always here to help you!